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Privacy Policy

A legal disclaimer

At Torqued (“Torqued,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us through https://www.torqued.in (the “Website”). 

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our Website, contact us, request a quote, inquire about products or services, or otherwise interact with us. 

By using this Website, you agree to the terms of this Privacy Policy. 

Information We Collect 

We may collect the following types of information: 

Information you provide directly 

When you fill out a form, contact us, or communicate with us, we may collect information such as: 

  • Name  

  • Email address  

  • Phone number  

  • City or location, if provided  

  • Vehicle details, if provided  

  • Product or service interests  

  • Message or inquiry details  

  • Any other information you choose to share  

​Information collected automatically 

​When you browse our Website, we may automatically collect certain technical and usage information, such as: 

  • IP address  

  • Browser type  

  • Device type  

  • Operating system  

  • Pages visited  

  • Date and time of access  

  • Referring website or source  

  • General interaction and session data  

Cookies and similar technologies 

We may use cookies, pixels, tags, and similar technologies to improve Website functionality, understand visitor behavior, and enhance user experience. 

How We Collect Information 

​We may collect your information when you: 

  • Visit or browse the Website  

  • Fill out a contact or inquiry form  

  • Contact us by email, phone, social media, or other channels  

  • Request information about our products, services, tuning, detailing, car audio, ECU solutions, or related offerings  

  • Interact with cookies, analytics tools, or embedded third-party content on the Website  

Why We Collect Your Information 

We may use your information for purposes including: 

  • Responding to your inquiries  

  • Providing consultations, quotations, and service-related information  

  • Understanding your requirements and recommending suitable services or products  

  • Scheduling appointments, consultations, inspections, fitments, or other interactions  

  • Improving our Website, content, services, and user experience  

  • Monitoring Website performance, security, and traffic  

  • Sending important updates related to your inquiry or our services  

  • Sending promotional or marketing communications, where permitted by law  

  • Complying with legal, regulatory, or contractual obligations  

  • Protecting our business, users, and systems from misuse, fraud, or unauthorized access  

Legal Basis for Processing 

Where applicable, we may process your personal information based on: 

  • Your consent  

  • The need to respond to your request or take steps before entering into a service arrangement  

  • Our legitimate business interests, including customer support, marketing, analytics, and Website security  

  • Compliance with legal obligations  

How We Store and Protect Information 

We take reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. 

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. 

Sharing and Disclosure of Information 

​We do not sell your personal information. 

We may share your information only where reasonably necessary, including with: 

  • Website hosting and technical service providers  

  • Analytics, communication, or form-processing providers  

  • Professional advisers, including legal, compliance, or accounting advisers  

  • Authorities, regulators, courts, or law enforcement where required by law  

  • A buyer, successor, affiliate, or relevant party in connection with a merger, restructuring, acquisition, or asset transfer  

We may also share limited information with trusted vendors or partners where necessary to respond to your request or support service delivery, subject to appropriate safeguards. 

Communications From Us 

We may contact you regarding: 

  • Your inquiry or quote request  

  • Product or service recommendations  

  • Appointment or service coordination  

  • Customer support follow-ups  

  • Important policy or operational updates  

  • Promotional communications, where lawful  

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. 

Cookies and Tracking Technologies 

Our Website may use cookies and similar technologies to: 

  • Keep the Website functioning properly  

  • Improve Website performance and usability  

  • Understand visitor behavior and traffic patterns  

  • Enhance Website security  

  • Support analytics and marketing functions  

You can manage or disable cookies through your browser settings. Please note that some parts of the Website may not function properly if certain cookies are disabled. 

Third-party services integrated into the Website may also use cookies or tracking technologies, subject to their own privacy policies. 

​Data Retention 

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: 

  • Responding to your inquiry  

  • Managing customer relationships  

  • Maintaining records for business, operational, and legal purposes  

  • Resolving disputes  

  • Enforcing agreements  

  • Complying with applicable laws  

When information is no longer needed, we may delete it, anonymize it, or securely store it as required by law. 

Your Privacy Rights

Depending on your location and applicable law, you may have rights to: 

  • Request access to the personal information we hold about you  

  • Request correction of inaccurate or incomplete information  

  • Request deletion of your personal information  

  • Withdraw consent where processing is based on consent  

  • Object to or restrict certain processing  

  • Request a copy of your personal information, where applicable  

  • Opt out of marketing communications  

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing certain requests. 

Children’s Privacy 

This Website is not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action. 

Third-Party Links 

Our Website may contain links to third-party websites, platforms, or social media services. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies before sharing any information with them. 

International Data Transfers 

If you access the Website from outside India, your information may be processed or stored in jurisdictions other than your own, including where our service providers operate. By using the Website, you understand that your information may be transferred to and processed in such locations, subject to applicable safeguards where required. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies, or Website practices. Any updated version will be posted on this page with a revised effective date. 

Your continued use of the Website after any changes are posted constitutes acceptance of the updated Privacy Policy. 

Contact Us 

If you have any questions about this Privacy Policy, want to request access to, correction of, or deletion of your personal information, or would like to withdraw consent or opt out of certain communications, you may contact us.

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